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Ashley Hotel Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
70%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Ashley Hotel out of 5 Customer Rating
Tiny

Room very basic. Sink and bed which was very soft. Toilet Near room but no shower or bath. Guy on reception rude and very słów. Area nice but room basic.

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Reviewed by Michelle C From England Who stayed in January 2012

 Ashley Hotel out of 5 Customer Rating
Tired hotel needing a good makeover

The hotel was 'tired' - the paint was chipped in places and the carpets were threadbare in places, it needed a good makeover. The room was very small and there was only one shower room and one toilet for a lot of rooms. The shower room was more a wet room and exceptionally small. My bed had collapsed slightly on one side, so much so that I fell out of it during the night. Rectified by copious amounts of paper under the legs. The room, the shower room and the toilet were clean. I wouldn't stay here again.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Michael C From Bolton, England Who stayed in January 2012

 Ashley Hotel out of 5 Customer Rating
Do not stay at this hotel. It is dirty, dangerous and a horid experience

This is the worst Hotel i have ever stayed in. The room was dirty, shabby, dangerous with exposed wiring and plaster falling off. The bannister on the main stairway came away in our hands. The breakfast was non existent and the staff unfriendly and unhelpful. Don't know quite what else I can say other than I am reporting the hotel to the Health and Safety Executive!

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Reviewed by Stephen P From England Who stayed in December 2011

 Ashley Hotel out of 5 Customer Rating
A real winner

Excellent location. Pleasant and clean surroundings. Courteous and helpful staff - a real find and really good value for money. I shall definitely stay there again.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Mrs Carole Patton From Who stayed in December 2011

 Ashley Hotel out of 5 Customer Rating
Good Value for central location

Was Expecting full english breakfast,hotel in need of refurbishment, but good value

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Mr S Jones From Who stayed in December 2011

 Ashley Hotel out of 5 Customer Rating
Ashley hotel

Quite good

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Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Mr Frank Durrenberger From Who stayed in November 2011

 Ashley Hotel out of 5 Customer Rating
Filthy

This hotel is filthy and smells of damp please avoid if your travelling with a Female.Dont pay till you have seen your room

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Reviewed by Alex S From Falkirk, Scotland Who stayed in October 2011

 Ashley Hotel out of 5 Customer Rating
Hotel was shabby

There was paint peeling everywhere, stains on the walls, carpets were thread bare in places, shower did not work on the second floor......

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Reviewed by Caroline N From England Who stayed in October 2011

 Ashley Hotel out of 5 Customer Rating
At least it didn't cost much and the location was excellent.

My room was on the 3rd floor (or 4th in US terms) with no elevator. They charged for WiFi but at the time I ws told that it wasn't working. The shared shower also wasn't working, although at checkout I was told that I could have used one on the other side of the building. I don't think there was hot water in the room (maybe I didn't wait long enough). Nice view from the window. No eggs at breakfast. Very close to Paddington Station which was what I wanted. I saw one review that complained of bedbugs but I saw absolutely no sign of this.

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Reviewed by Rosamond W From USA Who stayed in October 2011

 Ashley Hotel out of 5 Customer Rating
Dated and scruffy

OK for one night's business stay. Do not stay here at your own expense.
The location is excellent for Paddington/Heathrow/Central London but the hotel is scruffy, dated and in need of a complete make over.
The TV had just 2 working channels, the sink taps barely worked and the wafer thin walls meant you could hear everybody else walking/talking in the hotel.
Don't do it unless someone else is paying and even then, think twice

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Ben E From Cardiff, Wales Who stayed in October 2011

WHAT DID THE BEST REVIEW SAY?

Excellent location. Pleasant and clean surroundings. Courteous and helpful staff - a real find and really good value for money. I shall definitely stay there again. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Mrs Carole Patton
From
Who stayed in December 2011

WHAT DID THE WORST REVIEW SAY?

This is the worst Hotel i have ever stayed in. The room was dirty, shabby, dangerous with exposed wiring and plaster falling off. The bannister on the main stairway came away in our hands. The breakfast was non existent and the staff unfriendly and unhelpful. Don't know quite what else I can say other than I am reporting the hotel to the Health and Safety Executive! Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Stephen P
From Stephen P
Who stayed in December 2011
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