Arriva Hotel Reviews

My partner and I stayed over night at the Arriva Hotel as she had an appointment at the Royal Ear, Nose and Throat hospital. The hotel room was clean and warm and the man on reception was friendly.
We were after a cheap and clean place to sleep in and nothing more, so in this regard the hotel fit the bill. Only one thin pillow per person was provided as standard, which didn't make for the most comfortable sleeping experience. Breakfast was served from 7.30am onwards, which I thought a little late, so we did not get to sample it.
Overall, for a short over night stay, in close proximity to Kings Cross - St Pancras, the hotel is okay. It is certainly not the place for a romantic weekend away or a few days business travel.
For a short ov

Distance from Kings cross and location in a relatively quiet street make this a great location. However, owners seem to value dirt as high priority in their service policy, so abundance of that is served to guests. As this is priced similarly to the cheap chains (travelodge etc), I would highly recommend avoiding this hotel and going for the cleaner options. Joys included hairs from previous customers all over bathroom, a filthy carpet (bring flip flops to avoid contamination), dubious looking sheet on the bed etc.

Stayed in very small double bed en suite room which was on the ground floor facing main Road. Could not sleep without earplugs and pillow over my head due to constant traffic noise. Breakfast very basic and on the whole I thought my stay was not value for money, bearing in mind the price for a room and the overall quality of the hotel.

I am finding hotels in London are really letting themselves down as the introduction for tourists. This room was clean but very small and dated. The view out of the window included mouldy mattresses in the back yard. Breakfast was in the basement and only continental. Staff there were friendly and efficient. For one hundred and twenty pounds a night I would have liked a nicer room.

If I was staying there myself I would not have paid more than £50. I had to leave early in the morning and was offered no breskfast, they didn't start serving until 7.30am

Not one of our best stays but it was a necessity. Staff were friendly.

It is not all bad. The staff at the front desk were friendly. It is close to King's Cross, so on the direct tube line to Heathrow. One can walk straight down Gray's Inn Road to the City.
On the other hand, on a sultry day in July the rooms were like saunas. The rubbish bins had not been emptied since the previous occupant left. My daughter claims that she heard scratching in the walls.
There wasn't room to swing a dead cat, but that is normal for a London hotel.

Tiny room worsened by full size and empty fridge in the way between the bed and the loo ! difficult to negotiate at night! Full size kettle didnt fit under that tap so had to fill cup by cup..the bed against the outside wall under draughty window so a cold night. Breakfast was farsical enough to be amusing with plastic cheese slices and triangles of processed ham baskets of toast on the table, no one seems to be in charge. staff serve you only on demand and it seemed inbetween eating their own breakfasts

The hotel rooms need some refreshment

When arriving at the hotel the eceptionist was very friendly so good start, however thats was the only positive, when getting out of the lift there was a strong smell of paint, opend the room door and the whole furniture must have jus been painted there, the carpet was covered in white paint, the headboard was still sticky this also goes for the wrdrobes, there was a kettle but no cups, very unhappy for the price of £85 paid stayed at better hotels in kings cross and will not be returning

The hotel staff were friendly and helpful. But the hotel itself is quite run down and faded.

We got to the hotel at 23:00 and were intending on leaving at 07:30 the next morning and had to pay £60 for the night. The only reason we chose the hotel was due to it being the cheapest we could find. The included Breakfast was terrible. Coco pops, corn flakes, ham, cheese and horrible toast.
The breakfast room staff were very rude. The only positive was the helpfulness of the receptionist on the morning we left. HSe helped us find our way to St Pancras station.

We stayed on two separate occasions within the space of a week and found that the hotel was basic but comfortable and friendly. The rate per night was competitive. Ideal for travellers using the St Pancras(Eurostar) /King's Cross rail stations being only a ten-minute walk away. The reception staff were courteous and helpful. If in future my wife and I are in London, we would use this hotel again.

Although the room was clean, from a safety point of view there were certain inadequacies - on entering the room it was dark, immediately behind the door were 3 steps which could not be seen. Unfortunately I was not forewarned about the steps and fell down them, narrowly avoiding a wardrobe located at the bottom and to one side (luckily I fell the other side otherwise it could have been much worse). I did receive an apology but there should have at least been a warning notice before entering the room. The smoke alarm appeared to be operational (light blinking) however it was covered by a clear plastic bag so probably would not have actually worked! There was no plug in the bathroom sink and the headstead for one of the beds wasn't actually attached to the bed, instead just leaning up against the back wall. On the plus side it was clean and the room temperature could be easily controlled.

Bed linen was very clean, but the room was dirty and very small. Breakfast was poor and the staff in the breakfast room were not overly cheerful. The receptionist, who forgot to order our taxi was very nice, extremely apologetic and came out to the street to hail us a taxi.
Would not stay there again.

Very basic but the linen is clean and the breakfast is fine for the price

The room I had was cosy, comfortable but a little cramped, with hardly any moving space.

Have stayed here several times, quiet, good for station & bus access. Breakfast is fine but not keen on sharing a very cramped table. room between bed and fridge is limited hence stubbed toes. we use it as intended, a base to travel from.

It was very close to King's Cross station and the area wasn't too bad. The room itself was very small and the double bed seemed to take up the whole room but it was cozy. The bathroom was very clean and modern, but very small like the room. Overall, I had a good experience here and wouldn't mind staying again if I was in London.

The room we were given was small .
Very very noisy from traffic
Very hot
The curtains were broken so we could not draw one of them
We were told we were getting a nice quiet room . It was dreadful
The staff were very nice particularly the girls
Breakfast was very poor

Dont go there.... It was a sweat box, small, the shower was poor, the shower tray just flooded, my colleagues toilet wouldn't flush. The rooms were very small and basic...... not worth the money.... keep away!!!!!!!!

A clean budget hotel with good staff and adequate coninental breakfast.

I guess for the price in London it was ok ... but a hotel should be clean and welcoming. It was just about ok for a 1-night bare bones stop-over.

The whole experience was perfectly adequate. It was good value, based near King's Cross, which I wanted and suited my purposes well.

It's cheap enough for London. the place has no character but we stayed there for a night. close enough to town

A convenient location - we arrived too early to check in but helpful staff were happy for us to leave our luggage allowing us to explore London withour having to manage our bags

The room was decent for a last minute, one night only stay, but I wouldn't have wanted to stay longer. Everything was clean, but there was a rather nasty smell in the reception area. The room was small, but again, fine for 1 night. Though it was hot and as it didn't have any AC, we had to have the window open overnight, which meant very little sleep due to all the traffic noise. Breakfast was basic; tea, coffee, cereal, yogurt, toast, and some ham and cheese.

Perfectly adequate for a short stay. Handy transport links, buses, tube, etc. Wouldn't recommend for a holiday, but if you want somewhere clean, quiet and close to city centre for show, sightseeing, shopping for 3 or 4 nights can't fault it. Breakfast limited, toast, cereal, yoghurt, juices, tea and coffee - no full english, but what do you expect for the price. I would stay here again.

Staff were very welcoming and helpful. Our first room had a stale smell of smoke so we were quickly moved to a newly refurbished room, although bathroom was old and had a lot of rust around shower. Hallways look dated and need a re-paint/carpets cleaned. Breakfast was basic, but service was good. Not many tables available though. Hotel was quiet. Adequate value for money.

The hotel served our needs perfectly. The staff in Reception were very friendly and provided us with a packed breakfast because we had to leave before breakfast was due to be served.

When you consider the relative price, the place was excellent. The rooms were clean (spotless) and contained basic facilities (TV, Bed, Ensuite) and the breakfast basic but darn good coffee.
Probably not the place you'd book to impress a date but if you simply want somewhere to stay in the heart of london that wont break the bank, highly recommended.

After my first stay I couldn't see what people were complaining about. I thought I'd found a good cheap overnight stay for catching early Eurostars. However this stay was bad: chipped glasses, teapots and cups, inside of teapot not cleaned in a long time, cracked window pane in one of the bedrooms. Worst of all was the Rentokill box in the other bedroom. Especially as my daughter had moved it, to get to the radiator control, before she saw what it was and the 'do not touch' notice on it

No Comment Left

Hotel small rooms ok matterss very uncomfortable springs gone not comfotrable to dsleep in pillows small room not very clean receptionist cant speak good english mentioned about matteress not very helpful

You had to wait for places to come vacant before you could eat breakfast but the food itself was ok.

Overall the location is good, the reception lady was friendly and helpful as we needed a fan because the room was really hot, you couldn't open the window because of the traffic noise. i was most disappointed by the breakfast it was not continental, it was toast, cornflakes and coco pops, very basic, with only one very smallcup of tea.

For the price I paid, the room was very small, barely room for the double bed. There was rotting on the radiator pipes, and it was too hot, even with the window open. Uncomfortable nights stay all in all. Effectively it was a single room with a double bed in it. Not impressed

Quite basic hotel, a little worn-out but value for money although some friends we met stayed at the Travelodge very near to Kings cross and that was even cheaper and new rooms but no breakfast. The breakfast at Arriva ( in the basement) was a very nice continental style buffet. Newly laundered bed linen, towels and breakfast room tablecloths were a pleasant surprise.
In our room 87 there was even a fridge

Our room was typical of London. Not much room to open a case or two. Bed was firm and comfortable. Shower was hot. Breakfast cereal and toast. Close to Kings Cross/St. Pancras.
WiFi expensive at 5 pounds a day and dropped out in our room. Overall good value for around 65 pounds a night.

Liked the fridge and tea/coffee faclities cant say anything else on a positive note.