Andaz London Reviews

Welcoming hotel staff. Effortless check in and check out. Well furnished room. Nicely appointed bathroom. Very convenient location.

We stayed on 16/12/2011, the staff were fantastic, good old fashioned service, nothing was too much trouble, from start to finish in every area of the hotel, we had a fabulous stay. Hotel was great, very clean, comforting and very arty. I can't say enough. The value was great and would definitely stay again and again. Breakfast delicious. This hotel and the superior service was second to none, one of the best we have ever stayed at. The hotel must pride itself on customer service. Thank you so much.

Very stylish boutique hotel with extremely friendly and professional staff. Download the Andaz app and you can request services from your phone, nice touch. Ask to look at the masonic temple if you get a chance, very impressive. There is a 2nd one but its been converted to a fully equipped gym. Didn't use the bars or restaurants but I work in the area and know that they to ar excellent. My partner is an interior designer and she loved it, taking photos everywhere. Highly recommended.

It's refreshing to stay in a hotel where the staff are extremely attentive to their customers needs. From the moment we arrived, we were sat down with a drink whilst being checked in on iPads. Other pluses included free wifi, free soft drinks and nibbles in the room, and good location for the weekend being close to public transport connections to west end but far enough away from the west end to provide a more comfortable room for the price and away from the hordes!
Only possible criticisms were that the champagne bar did not have much of an atmosphere at 11.30 and the English breakfast tea in the room tasted odd. These are quite minor and would not stop me booking again.

Great location.

The hotel meets the high standard you would expect for a rating at this level. Customer service was excellent and the staff were friendly and very helpful. We did have a couple of issues however these were dealt with very quickly without fuss.
My only issue that caused a problem was that being so close to Liverpool Street Station in the room we were in we could hear the rail announcements. Previously I have stayed here and not had this issue at all.

Had a really good time in this hotel

Everything is thought of to make it a wonderful stay.

First let me say that I have stayed in the Andaz previously and so had expectations of nothing but the best quality throughout the experience. Prior to arriving I contacted the hotel just to confirm my reservation and was told I had been booked a room two grades down from my previous booking. I was not particularly impressed with this but the staff assured me they would look into it and try to find a solution.
We arrived late and were met by a staff member who checked us in promptly and informed us that we had been upgraded which was a great relief. This is typical of the attitude of the staff and hotel. Everything is geared around the best possible experience for the resident and the staff pleasant and courteous at all times.
The quality of the room and restaurants, the cleanliness and the seamless way the staff welcome you into the beautiful understated comfort of the hotel is exemplary, particularly in London and I would recommend this hotel to anyone with complete faith in its abilities to deliver every time.

My daughter (14) and I stayed at the Andaz for 2 nights on a recent weekend break to London. The hotel staff were extremely helpful and were happy to provide advice on use of public transport and directions to attractions. The room was not particularly spacious but was very clean. The provision of free snacks and soft drinks in the room were also a welcome addition to the trip. We were able to leave our luggage several hours prior to check in and were also asked if we wanted our luggage kept after check out. This allowed us to make the most of our last day in the city and avoided any left luggage charges. I would recommend the hotel to anyone looking for a clean, comfortable hotel room in the city.