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Alexandra Hotel Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
66%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Alexandra Hotel out of 5 Customer Rating

The breakfast was very poor, had to serve yourself, Tesco value bread, cheap cheese and meat, expected a cooked breakfast, so very disappointed. Wasn't in the main hotel, felt less safe as no reception in our building. No heating in the room. Poor standard of bathroom. No control for TV. Concern that our 1 key fitted main front door and our room, we worried that everyone's key would then open our door.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Tracy P From Crawley, England Who stayed in December 2011

 Alexandra Hotel out of 5 Customer Rating
Perfect location

We stayed at the hotel for two nights. We chose it because of it's location and a very good price. We arrived early morning and were greeted by a very nice receptionist. We could leave our bags in the hotel which was just perfect as we wanted to go to explore London straight away. The hotel is 2 minutes walk from Paddington Station and Hyde Park. It couldn't be any better!
Our rooms were very clean and maybe a little plain but just what we needed. Warm at night, but not too hot. Very good pressure in the shower, quite a big bathroom. The only minus are paper thin walls so we could hear people areound us but that's normal in such an old building.
Good breakfast, very nice staff and a perfect location. We would stay again.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Tibor K From Cheltenham, England Who stayed in December 2011

 Alexandra Hotel out of 5 Customer Rating
Good value for money

A small, clean hotel, with a very convenient location to West End shopping and Hyde Park events.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Maria Male From Dunstable, England Who stayed in September 2011

 Alexandra Hotel out of 5 Customer Rating

Room very hot, no air conditioning, if windows open noisy from traffic. Breakfast poor, no cooked breakfast, ? how long the yogourts, meats and cheese had been left out. Orange juice obviously watered down. Staff not very friendly.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Rebecca R From England Who stayed in August 2011

 Alexandra Hotel out of 5 Customer Rating
Dreadful

Twin room was at the top of about 6 creaky, narrow staircases. Bed was uncomfortable and waterproof undersheet made it slippery so sheets slid off. "Bathroom" was a joke - more like a converted wardrobe. Sink had no plug, toilet so close to sink as to make it impossible to stand at sink, shower plug hole blocked so whilst showering the whole bathroom flooded. Disgusting.
And all this supposedly for £180/night, but positioned on laterooms.com as a bargain at £77. No way!

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Oliver H From England Who stayed in March 2011

 Alexandra Hotel out of 5 Customer Rating
Cheap hotel, nothing special

Small room but a cheap price. Clean enough, breakfast was unspectacular.

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Reviewed by S Thomas From England Who stayed in February 2011

 Alexandra Hotel out of 5 Customer Rating
Never again

It's cheap. Cheap for a reason. Awful place....however it is a great location...swings and roundabouts.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Mike F From England Who stayed in January 2011

 Alexandra Hotel out of 5 Customer Rating

Hotel very handy for tube connection also walking to landmark locations vibrant area for eating and drinking also

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Patrick Moore From derry, Northern Ireland Who stayed in January 2011

 Alexandra Hotel out of 5 Customer Rating

No hot water in early morning.
No plug in sink. Radiator cold the whole stay.
Receptionist kindly gave us bread and butter ,cheese at 4.30am.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by A Dayan From England Who stayed in December 2010

 Alexandra Hotel out of 5 Customer Rating
Great Location

The room was huge and could sleep 5. It was also incredibly hot. The night was one of the coldest but I had to open the windows to breathe, and this made me feel rather vulnerable as the room was down in the basement. Some minor problems with the basin taps, nothing serious. Annoying to have to visit reception to get a TV remote and pay £10 for the privilege (refundable). Overall fine but not exceptional.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Angela M From England Who stayed in December 2010

WHAT DID THE BEST REVIEW SAY?

We stayed at the hotel for two nights. We chose it because of it's location and a very good price. We arrived early morning and were greeted by a very nice receptionist. We could leave our bags in the hotel which was just perfect as we wanted to go to explore London straight away. The hotel is 2 minutes walk from Paddington Station and Hyde Park. It couldn't be any better!
Our rooms were very clean and maybe a little plain but just what we needed. Warm at night, but not too hot. Very good pressure in the shower, quite a big bathroom. The only minus are paper thin walls so we could hear people areound us but that's normal in such an old building.
Good breakfast, very nice staff and a perfect location. We would stay again. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 4 out of 5 Reviewed by Tibor K
From Cheltenham, England
Who stayed in December 2011

WHAT DID THE WORST REVIEW SAY?

It's cheap. Cheap for a reason. Awful place....however it is a great location...swings and roundabouts. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Mike F
From Mike F
Who stayed in January 2011
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